Privacy Policy - AhGeorge

1. Introduction

AHGeorge.com (“we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in adherence with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We value the trust you place in us when you visit our website or engage with our services, and we endeavor to handle your data with transparency, accountability, and care.

2. Scope of This Policy and Data Controller

This Privacy Policy applies to all personal data collected through our website, AHGeorge.com, including related services and communications. We act as the data controller for any personal information collected, meaning we determine the purposes and methods of processing such data.

This policy covers data collected from: (i) visitors to our website, (ii) customers purchasing from us, (iii) individuals who contact us, and (iv) recipients of our marketing and communications.

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a. Usage Data: Includes data regarding how you use AHGeorge.com, your IP address, browser type and version, time zone settings, page views, referring URLs, session duration, and navigation paths.

b. Account Data: Information provided when you register an account, such as your full name, physical address, email address, and telephone number.

c. Profile Data: Data related to your preferences, behavior on our website, purchase history, and any information you voluntarily submit to personalize your account.

d. Communication Data: Includes records of your interactions with us, such as email correspondence, contact form submissions, support inquiries, and saved chat transcripts.

e. Technical Data: Device identifiers, operating system details, browser configurations, and system preferences related to how you access and interact with AHGeorge.com.

f. Transaction Data: Information about purchases made through our website, including products ordered, payment methods, billing information, shipping address, and order-related communications.

g. Preference Data: Marketing communication preferences, cookie consent choices, product category interests, and survey or feedback responses.

4. Legal Bases for Processing

We process your personal data based on the lawful grounds established under the GDPR:

– Consent: Where required, we seek and rely on your explicit permission to process your data for specific purposes (e.g., marketing communications).
– Contract: When processing is necessary to fulfill a contract with you or to take steps at your request prior to entering into such a contract.
– Legal Obligation: Where processing is necessary to comply with applicable legal or regulatory requirements.
– Legitimate Interests: We may process your data to further our legitimate business interests (e.g., improving our services, conducting analytics, or fraud prevention) provided your rights and freedoms are not overridden.

5. Your Rights

Under GDPR and, where applicable, CCPA, individuals are granted the following rights:

– Right to Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your data where a legal basis no longer exists.
– Right to Restriction: You may request that we limit the processing of your data under certain conditions.
– Right to Data Portability: You may request that your data be transferred in a structured, commonly used, machine-readable format.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
– Right to Non-Discrimination: Under CCPA, you have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement robust technical and organizational measures to protect your personal data:

– End-to-end encryption where appropriate, including for payment and communication channels.
– Role-based access control limiting personal data access to authorized personnel only.
– Regular system updates and cyber threat monitoring.
– Secure backups and disaster recovery protocols.
– Staff training in data protection policies and breach response procedures.

Despite our rigorous efforts, no online transmission is entirely secure. We encourage users to exercise discretion and report any suspected security concerns to us promptly.

7. International Data Transfers

Where data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards, including:

– European Commission Standard Contractual Clauses (SCCs);
– Transfers to jurisdictions recognized by the European Commission as ensuring adequate data protection;
– Supplementary organizational and technical safeguards to ensure continued protection.

We comply with regional data protection requirements wherever data is processed or accessed.

8. Data Retention

Personal data is retained for only as long as necessary for the purposes for which it was collected:

– Usage Data: 26 months for analytics and performance tracking.
– Account and Profile Data: Retained while the account remains active, and deleted within 90 days of closure unless legal retention is required.
– Communication Data: Retained for 2 years for customer service quality assurance.
– Technical and Transaction Data: Retained for up to 7 years for regulatory and tax compliance.
– Marketing and Preference Data: Retained until consent is withdrawn or data becomes outdated.

We periodically review our retention policies to ensure accuracy and compliance.

9. Cookie Policy

AHGeorge.com uses cookies and tracking technologies to improve user experience and understand usage behavior. We classify our use of cookies as follows:

– Essential Cookies: Necessary for website functionality, login sessions, and shopping carts.
– Functional Cookies: Remember your settings and preferences to enhance usability.
– Analytics Cookies: Collect aggregate data to assess website performance and usage trends.
– Performance Cookies: Improve load times and optimize user flow.

We do not use cookies to infer sensitive personal characteristics without your explicit consent.

10. Cookie Management and Compliance

Upon visiting AHGeorge.com, users are presented with a cookie banner allowing them to accept, decline, or customize settings. This complies with GDPR’s requirement for informed, explicit consent.

Users may also control cookie settings via browser configurations or by selecting preferences through our Cookie Settings link accessible on every page.

For California residents, we provide a “Do Not Sell or Share My Personal Information” link in accordance with CCPA regulations.

11. Children’s Privacy

AHGeorge.com does not knowingly collect or process personal data from children under the age of 13. If you are a parent or legal guardian and believe your child has provided us with personal data, please contact us at [email protected]. We will take prompt steps to delete such data where applicable.

12. Policy Updates and User Notifications

This Privacy Policy may be updated from time to time to reflect changes in law, technology, or our business practices.

Substantive changes will be communicated via prominent notices on AHGeorge.com or through direct notification where required. We encourage you to review this policy periodically to stay informed of how we protect your data.

13. Contact Us

Should you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us at:

Email: [email protected]

We are committed to upholding the highest privacy standards and ensuring full transparency in our data practices. For any privacy-related issues, you can reach out to us anytime and we will respond promptly and responsibly.